A clean solution
Restclean
About the customer
RESTCLEAN is the leading service provider in the maintenance and cleaning of rinsing and drain systems. RESTCLEAN has developed a closed flush and recirculation process (CIP) with service machine, capping device and cleaning powder with abrasive additive itself and successfully launched it on the Swiss market. Since its launch in 2011, around 60,000 WC systems have been successfully treated to date. The company is on the road for customers throughout Switzerland and is already represented at ten locations.
The company, based in Oberlunkhofen in the canton of Aargau, offers a unique service for this purpose: the toilet and flushing systems are freed of limescale on a mobile basis on site at the customer’s premises using the exclusive cleaning process and restored to new condition. In many cases, the only alternative was to tear out the old toilet and install a new system. With the RESTCLEAN process, customers are spared the costly replacement of an existing but still serviceable toilet.
Challenge
RESTCLEAN has grown rapidly in recent years due to its innovative process. However, the company’s processes were still heavily paper-based. There was a lack of a holistic solution to support the service staff on site.
The company now wanted to implement an overall solution that would digitally map the entire process. In addition to the introduction of an ERP and CRM system, the customer was looking for order processing software that would provide mobile support for service employees. The service employee should have mobile access to the data of the customer and his toilets, so that the necessary parts are already ready for use.
With the mobile service solution from RODIAS, we combine all administrative process steps of the service operation in one app and at the same time create full transparency for our customers and service technicians. Starting with the integrated route planning via materials management up to the fully automated billing with photo documentation. Before being imported back into our ERP system, the data is checked via predefined error checks, resulting in high data quality in billing and thus eliminating customer queries. The app is extremely customizable and offers a simple and intuitive operation for the user. A phenomenal solution that could be implemented in close cooperation with extremely competent developers from RODIAS.
Solution
As a solution, RESTCLEAN opted for an extension of the ERP and CRM system Steps Business Solution from the company Step Ahead and for the Insight Control Panel from the company RODIAS as a mobile solution.
The data from Steps Business Solution is made available in a data cockpit for the Insight Control Panel. The apps access this data and filter the orders accordingly for the respective service employee and his vehicle. This means that all customer information relating to the installed toilets, including spare parts, is available to the employee on site.
New orders are assigned to the respective vehicle. This means that every service technician can see on his smartphone what needs to be done next. He can find out in advance about the installed toilet and take any special parts required from the vehicle for service. The spare parts and service materials are recorded electronically on the service order and are confirmed digitally by the customer.
The document is immediately sent to the dispatching department after the service call is completed. The warehouse operator can pre-pick the parts taken from the vehicle so that the driver can receive them directly when he visits the warehouse.
Benefit
Digitization of the entire process makes RESTCLEAN significantly more efficient. Processing is significantly faster. The customer sees immediately when signing the order which costs are incurred and can therefore better understand the invoice. Invoicing is faster. This is because there is no longer any need to wait for the service employee to return his order to headquarters.
The storekeeper has the possibility to prepare the materials taken from the vehicle due to the consumption. The company is thus very well equipped for further growth.