Smart healthcare
BG Klinikum GGmbH
About the customer
The “BG Klinikum Hamburg” is one of nine acute care hospitals in the “BG Kliniken” group of companies. The clinic is a high-performance hospital with 470 planned beds and 2,500 employees and with a focus on trauma and reconstructive surgery, hand surgery, plastic and microsurgery.
All the threads for real estate, facilities and technology come together at the hospital’s technical department. The internal service provider must have one hundred percent control over the technical environment and ensure that emergency power generators, for example, are serviced regularly. Preventive, routine maintenance and unscheduled maintenance measures for the relevant systems must be controlled and documented. The management must be provided with evidence of whether and how often malfunctions occur at which plants and what costs are incurred by the use of external companies. The continuous electronic availability of plant data and information is therefore essential for the hospital.
Challenge
The “BG Klinikum Hamburg” wanted to standardize and optimize the management of its complex facilities and diverse medical equipment. They wanted to introduce a single standardized, integrated system that would monitor the quality and functionality of all facilities and equipment and optimally support organizational processes in engineering.
"With Maximo, we can optimally document all assets and processes and control cyclical operations such as maintenance and inspection in an automated way."
Solution
BG Klinikum introduced the integrated asset management solution IBM Maximo with connection to the facility management system, automated inspection and service plans and centralized data storage. The solution integrates all data, automates order creation and provides information from numerous clinic areas across the board. RODIAS supported by consulting, design, integration and implementation of the solution.
After the processes and database in facility management had been optimized, the reorganization of medical technology followed, taking into account the strict requirements of the Medical Devices Act. Other processes, such as workplace risk assessments, were integrated. Maximo helps to continuously optimize the quality of hospital equipment and facilities, increase availability, reduce operating and maintenance costs, and ultimately further improve patient care. After all, it can be vital that medical supplies, be it surgical equipment such as surgical drills, diagnostic instruments such as X-rays, or treatment equipment, are always available and ready for use.
Around 10,000 orders in total are planned and processed each year. These include, for example, maintenance, inspections, repairs or replacements. After fault reports have been recorded, the orders are forwarded to the relevant departments separately for internal and external services. Invoices from external companies are entered in Maximo by the technical department, checked and, after approval, forwarded to the accounting department via an interface. Scheduled work is controlled and orders are automatically triggered by maintenance and inspection plans. All master data required for maintenance is stored and constantly updated in Maximo. The location of assets can be visualized at any time by jumping into the plan.
Benefit
The hospital can monitor and control the quality and functionality of all facilities and equipment. Medical staff can rely on the best possible technical support. This results in greater safety and treatment quality for patients. The “BG Klinikum” benefits from seamless documentation and processing of fault reports, service orders, inspections and maintenance. Both in-house services and external services are completely controlled and monitored via IBM Maximo.
The automated creation of service orders significantly reduces administrative work. In addition, transparency is created over the costs of all individual assets. By analyzing weak points and repair costs, the quality of technical systems and equipment is increased.